Privacy Policy

1. Introduction

Shine EV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our waterless car wash services and mobile application.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email, phone number)
• Vehicle information (make, model, year, license plate)
• Payment information (processed securely through third-party providers)
• Account credentials and preferences
• Service history and booking information

2.2 Location Information

We may collect your location information to:

• Find nearby EV charging stations and service locations
• Provide real-time service availability
• Optimize service delivery and scheduling
• Improve our service coverage and planning

2.3 Usage Data

• App usage patterns and preferences
• Service booking history and frequency
• Communication preferences and interactions
• Device information and technical data

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our waterless car wash services
• Process bookings and payments
• Send service confirmations and updates
• Improve our services and user experience
• Send promotional offers and newsletters (with your consent)
• Respond to customer inquiries and support requests
• Ensure compliance with legal obligations
• Protect against fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business
• Payment Processors: With secure payment processing partners to handle transactions
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices
• Incident response procedures

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw consent for data processing

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Provide personalized content and recommendations
• Improve our services and user experience

You can control cookie settings through your browser or device settings.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on our website and app
• Sending you an email notification
• Displaying a notice in our app

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: